Shipping policy

Shipping Policy

Thank you for shopping with Witchglow™. We want your order to reach you quickly, safely and in time for the season.

Where We Ship
We currently ship to the United States and Canada.

Order Processing
Orders are processed and prepared for shipment within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive an order confirmation email as soon as your order is placed.

Delivery Times
Once shipped, most orders arrive within 7–10 business days. From the day you order, delivery typically takes 10–12 days in total.

Delivery times are estimates and not guaranteed. Carrier delays, severe weather, customs processing and peak holiday periods can occasionally add a few extra days.

Halloween Orders
To receive your order before October 31, we recommend ordering by October 17.

Shipping Costs
Shipping costs, if any, are calculated and shown at checkout before you pay.

Order Tracking
Every order ships with tracking. Once your order has shipped, you'll receive an email with your tracking number and a link to follow your package. Tracking information can take up to 48 hours to update after your order ships.

Multiple Items
If you order more than one item, your order may arrive in separate packages on different days. You'll receive tracking for each package.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible. We'll do our best to update it before your order ships, but once an order has shipped we can no longer change the address.

Lost or Stolen Packages
If your tracking shows your order as delivered but you can't find it, please check around your property and with neighbours, and wait 24 hours, as carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us and we'll help you open a claim with the carrier.

Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo of the item and packaging, and we'll make it right with a replacement or a refund.

Customs, Duties & Taxes
Any customs duties, import taxes or fees charged by your country, where applicable, are the responsibility of the customer.

Questions?
If you have any questions about your order or shipping, please reach out through our Contact page and our team will get back to you within 1–2 business days.